Team · 3 agents · Led by Help Desk

Support

Sorts the inbox, drafts the replies, and puts the urgent ones in front of you.

Who is on it

Answer customers quickly and kindly, and make sure nothing urgent waits.

The team’s purpose, as the app writes it. Help Desk leads; each agent opens on its own page.

How it works

Ask the team once, and get one answer back.

01

Ask the team

Write to the team without naming anyone. The agent whose job fits answers, and Switch hands it to another.

02

The lead splits it

When a job needs more than one agent, Help Desk splits it up and they work at the same time.

03

One answer

You get one reply, with each agent’s part folded underneath it to open when you want.

04

You approve

Agents check with each other before they ask you. Anything that sends, pays or publishes waits for your yes.

Team notes

It starts with these notes, and every agent reads them on every turn.

It also starts with the daily summary on: on weekdays at 9:00, Help Desk posts what got done, what is stuck and what is next. Turn it off on the team’s home.

  • 01

    Ask before sending anything to a customer.

  • 02

    Anything about money, a refund or an angry customer goes to a person first.

  • 03

    Answer from what we have written down; when it is not there, say so.

Apps it uses

The apps its agents work in, once you connect them.

Each connects from Apps & Skills in the app, or any other tool through an MCP server.

Other teams

Every team starts in one click, and you can change any part of it.

Start a Support team. Approve what it changes.

Free to start. A verified account gets $5 of Gateway credit once for 30 days, whether it starts with the API or the app. No card.