Terms of Use

1. Acceptance of Terms

Welcome to Lobstack ("Company," "we," "us," or "our"). By accessing or using our website at lobstack.ai (the "Site") and any associated services, applications, or platforms (collectively, the "Service"), you ("Customer," "you," or "your") agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, you must not access or use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and "Customer" and "you" refer to that organization.

Enterprise customers who have executed a separate Master Services Agreement ("MSA") or Order Form with Lobstack may have terms that supplement or supersede portions of these Terms. In the event of a conflict, the order of precedence is: (1) Order Form, (2) Data Processing Addendum, (3) MSA, (4) these Terms, (5) Privacy Policy.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. For enterprise customers, material changes will be communicated at least thirty (30) days in advance via email or dashboard notification. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

2. Definitions

As used in these Terms, the following capitalized terms have the meanings set forth below:

• "Authorized User" means an individual who is authorized by Customer to access and use the Service under Customer's account.
• "Customer Data" means all data, content, messages, files, configurations, and other information submitted to the Service by Customer or its Authorized Users.
• "Confidential Information" means any non-public information disclosed by either party to the other in connection with the Service, including trade secrets, business plans, pricing, Customer Data, technical architecture, and security protocols.
• "Data Processing Addendum" or "DPA" means the data processing agreement governing the processing of personal data on behalf of the Customer, available upon request or at lobstack.ai/legal/dpa.
• "Documentation" means the technical documentation for the Service available at lobstack.ai/docs.
• "Order Form" means a mutually executed document referencing these Terms that specifies the subscription tier, scope, pricing, and any custom terms for enterprise customers.
• "Service" means the Lobstack platform, including AI agent provisioning, hosting, dashboard, APIs, integrations, and all related functionality.
• "Subscription Term" means the period during which Customer has an active subscription to use the Service, as specified in the applicable Order Form or subscription checkout.
• "Subprocessor" means a third-party service provider engaged by Lobstack to process Customer Data on behalf of the Customer.

3. Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old, have the legal capacity to enter into these Terms, and are not barred from using the Service under any applicable law.

If you are using the Service on behalf of an organization, you must designate an Account Administrator who has authority to bind the organization, manage Authorized Users, and accept these Terms. The Account Administrator is responsible for ensuring all Authorized Users comply with these Terms.

4. Account Registration & Security

To access certain features of the Service, you must create an account through our authentication provider, Supabase Auth. You may sign in using Google, email magic link, or SSO/SAML (available for enterprise plans). You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account, including actions by Authorized Users
• Notifying us promptly of any unauthorized access or use of your account
• Enabling multi-factor authentication (MFA) where available, particularly for administrative accounts

For team and enterprise accounts, the Account Administrator may add and remove Authorized Users, manage permissions, and view usage across the organization. The Account Administrator is responsible for ensuring that each Authorized User's access is appropriate and that former personnel are promptly deprovisioned.

We reserve the right to suspend or terminate your account if we reasonably believe it has been compromised or is being used in violation of these Terms.

5. Description of Service

Lobstack is a platform that allows users to deploy and manage AI assistants on dedicated cloud infrastructure. The Service includes:

• Cloud-based AI agent provisioning and hosting on dedicated infrastructure
• Integration with third-party AI model providers (Anthropic, OpenAI, Google)
• Messenger integrations (Telegram, Discord, Web UI)
• Agent skills, persistent memory, file management, and task automation
• A web dashboard for managing your agent, viewing logs, and monitoring usage
• Browser control, email management, calendar automation, and other AI-powered capabilities
• APIs for programmatic access and integration (see Section 9)

The Service relies on third-party infrastructure providers (including Hetzner for server hosting) and third-party AI model providers. Availability and performance of the Service may be affected by these third-party dependencies.

6. Service Level Commitments

Lobstack targets a monthly uptime of 99.9% for the core platform (dashboard, APIs, and agent management). Uptime is measured as:

Uptime % = (Total Minutes − Downtime Minutes) / Total Minutes × 100

Exclusions

The following are excluded from uptime calculations:

• Scheduled maintenance with at least 48 hours advance notice
• Outages caused by third-party AI model providers (Anthropic, OpenAI, Google)
• Force majeure events (see Section 21)
• Issues caused by Customer's own systems, configurations, or third-party integrations
• Network issues outside Lobstack's infrastructure

Service Credits

If monthly uptime falls below the target, eligible customers may request service credits:

Service credits are capped at 50% of the monthly fee for the affected period, are applied as account credits toward future billing, and represent your sole and exclusive remedy for downtime. Credit requests must be submitted within thirty (30) days of the incident.

Enterprise customers with an executed Order Form may negotiate enhanced SLA terms, including dedicated support channels and escalation procedures.

7. Subscriptions, Billing & Payments

The Service operates on a subscription basis. By subscribing, you agree to the following:

• Plans & Pricing: We offer subscription tiers (including Advanced, Scale, and Enterprise) and AI model add-ons, each with recurring fees as displayed during checkout or in the applicable Order Form.
• Billing Frequency: Subscriptions are billed monthly by default. Annual billing with pre-payment may be available for qualifying plans and may include discounted rates.
• Payment Processing: All payments are processed securely through Stripe. By providing payment information, you authorize us to charge your selected payment method on a recurring basis.
• Enterprise Payment Terms: Enterprise customers with approved credit may arrange payment via purchase order (PO) with net-30 payment terms, subject to credit approval and a separately executed Order Form.
• Auto-Renewal: Subscriptions automatically renew each billing cycle unless you cancel before the end of the current period.
• Cancellation: You may cancel your subscription at any time. Upon cancellation, your AI agent and its associated server will be torn down at the end of the current billing period. No partial refunds are provided for the remaining portion of a billing cycle.
• Price Changes: We will provide at least thirty (30) days notice before implementing price changes for existing subscriptions. Enterprise customers with an active Order Form will receive at least sixty (60) days notice, and price changes will not apply until the next renewal period.
• Failed Payments: If a payment fails, your subscription may be marked as "past due." We may retry the charge or suspend your Service until payment is resolved.

8. Enterprise & Team Plans

Enterprise and team plans are designed for organizations deploying AI agents at scale. These plans include:

• Licensing Model: Enterprise plans are licensed on a per-agent and per-Authorized-User (seat) basis, as specified in the applicable Order Form.
• Admin Console: Account Administrators have access to centralized user management, usage visibility, policy controls, and audit logs across the organization.
• Volume Commitments: Enterprise pricing may be based on volume commitments with minimum subscription terms. Overages beyond committed usage will be billed at the agreed-upon overage rate or through periodic true-up reconciliation.
• Custom Terms: Enterprise customers may negotiate custom terms, including enhanced SLAs, dedicated support, data residency requirements, and custom integrations, via a separately executed Order Form.

For enterprise pricing and custom configurations, contact us at hello@lobstack.ai.

9. API Usage Terms

The Service provides APIs for programmatic access and integration. By using the Lobstack API, you agree to the following:

• Rate Limits: API usage is subject to rate limits that vary by subscription tier. Current rate limits are documented at lobstack.ai/docs/api.
• Fair Use: You may not use the API for excessive automated polling, reverse engineering the Service, or reselling API access to third parties without our written consent.
• API Versioning: We will provide at least twelve (12) months notice before deprecating API versions with breaking changes. Non-breaking additions may be introduced without advance notice.
• API Key Security: API credentials must be kept confidential and stored securely. Compromised API keys must be rotated immediately. You are responsible for all activity that occurs using your API keys.
• Availability: API availability is subject to the same Service Level Commitments described in Section 6.

10. API Keys & Third-Party AI Services

To use certain AI model features, you may be required to provide your own API key from a third-party AI provider (e.g., Anthropic, OpenAI, or Google). By providing an API key, you acknowledge and agree that:

• Your API key is transmitted to your dedicated server for the purpose of enabling AI functionality
• You are solely responsible for managing, securing, and bearing the costs of your third-party API usage
• You are bound by the terms of service of the respective AI provider
• Lobstack is not responsible for any charges, rate limits, or restrictions imposed by third-party AI providers

11. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable local, state, national, or international law or regulation
• Generate, distribute, or facilitate illegal, harmful, abusive, threatening, or harassing content
• Infringe upon the intellectual property, privacy, or other rights of any third party
• Distribute malware, viruses, or other harmful software
• Attempt to gain unauthorized access to our systems, servers, or other users' accounts
• Circumvent, disable, or interfere with security-related features of the Service
• Use the AI agent to impersonate any person or entity, or misrepresent your affiliation
• Engage in automated data scraping, mining, or extraction from third-party services in violation of their terms
• Use the Service to send spam, phishing messages, or unsolicited communications
• Resell, redistribute, or sublicense access to the Service without our written consent

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this provision, including removing content, suspending or terminating the offender's account, and reporting to law enforcement authorities.

12. AI-Specific Disclaimers

The Service utilizes artificial intelligence models provided by third parties. You acknowledge and agree that:

• No Guarantee of Accuracy: AI-generated outputs may contain errors, inaccuracies, or biases. You should independently verify any information before relying on it.
• User Responsibility: You are solely responsible for reviewing, evaluating, and acting upon any actions taken or content generated by your AI agent. Lobstack is not liable for any consequences resulting from AI agent actions.
• Autonomous Actions: AI agents deployed through the Service may perform actions such as sending emails, managing files, browsing the web, or interacting with external services on your behalf. You accept full responsibility for supervising and authorizing such actions.
• Third-Party Model Terms: Your use of AI models is additionally governed by the terms and policies of the respective AI provider (Anthropic, OpenAI, Google, etc.).
• Evolving Technology: AI capabilities may change, improve, or degrade over time as underlying models are updated by their respective providers.

13. Intellectual Property

Our Property: The Service, including its design, code, logos, trademarks, and documentation, is owned by Lobstack and is protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our written permission.

Your Content: You retain ownership of the data, messages, files, and other content you submit to the Service ("User Content"). By using the Service, you grant us a limited, non-exclusive license to store, process, and transmit your User Content solely for the purpose of providing and improving the Service.

AI-Generated Content: Content generated by your AI agent using your prompts and configurations is considered your User Content. However, similar or identical outputs may be independently generated for other users and no exclusivity is granted over AI-generated content.

14. Confidentiality

Both parties acknowledge that in the course of using or providing the Service, they may receive Confidential Information (as defined in Section 2) of the other party. Each party agrees to:

• Non-Disclosure: Hold the disclosing party's Confidential Information in strict confidence and not disclose it to any third party except as permitted herein.
• Standard of Care: Protect the other party's Confidential Information using at least the same degree of care it uses to protect its own confidential information, and in no event less than reasonable care.
• Permitted Disclosure: Confidential Information may be disclosed to employees, contractors, and agents who have a need to know and are bound by confidentiality obligations at least as protective as those set forth here.
• Exclusions: These obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known without restriction prior to disclosure; (c) is independently developed without use of the disclosing party's Confidential Information; or (d) is rightfully received from a third party without restriction.
• Legal Disclosure: If compelled by law to disclose Confidential Information, the receiving party will provide prompt notice to the disclosing party (to the extent permitted) and cooperate in seeking a protective order.
• Duration: Confidentiality obligations survive for three (3) years after disclosure, or for as long as the information remains a trade secret under applicable law, whichever is longer.
• Return or Destruction: Upon termination or written request, each party will promptly return or destroy the other party's Confidential Information, except as required by law or internal backup/archival procedures.

15. Data Processing & Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Processor Role: Where Lobstack processes Customer Data on behalf of the Customer (as defined under GDPR, CCPA, and similar data protection laws), Lobstack acts as a "data processor" and Customer acts as the "data controller." In such cases, processing is governed by the Data Processing Addendum (DPA), which is incorporated by reference for all applicable customers.

Subprocessors: A current list of subprocessors engaged by Lobstack is maintained at lobstack.ai/legal/subprocessors. Lobstack will provide at least thirty (30) days prior written notice before engaging a new subprocessor. Customers may object to a new subprocessor within fifteen (15) days of notification; if the objection cannot be resolved, the Customer may terminate the affected services.

16. Security & Compliance

Lobstack implements technical and organizational security measures to protect Customer Data. Our security posture includes:

• Encryption at rest (AES-256) and in transit (TLS 1.3)
• Isolated, dedicated server infrastructure per customer
• Row-level security at the database level
• Kubernetes-based container isolation with gVisor sandboxing
• Comprehensive audit logging and monitoring

For full details, see our Security Documentation and Security Controls & Compliance page.

Security Incident Notification

In the event of a confirmed security incident affecting Customer Data, Lobstack will notify affected customers without undue delay and within seventy-two (72) hours of becoming aware of the incident, in compliance with GDPR Article 33. Notification will include: the nature of the incident, the categories and approximate number of records affected, likely consequences, and measures taken or proposed to mitigate the incident.

Right to Audit

Enterprise customers (or an independent third-party auditor under NDA) may audit Lobstack's compliance with its security and data processing obligations once per twelve-month period, with at least thirty (30) days written notice. Lobstack conducts annual third-party penetration tests; summary results are available upon request under NDA.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER PARTY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EACH PARTY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID OR PAYABLE BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Carve-Outs: The limitations in this section do not apply to: (a) breach of confidentiality obligations under Section 14; (b) either party's indemnification obligations under Section 19; (c) liability arising from willful misconduct or gross negligence; or (d) liability arising from a breach of data protection obligations. Enterprise customers may negotiate alternative liability caps via a separately executed Order Form.

18. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE MAKE NO WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY AI-GENERATED CONTENT OR ACTIONS.

19. Indemnification

Customer Indemnification: You agree to indemnify, defend, and hold harmless Lobstack and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of a third party; (d) any content generated or actions taken by your AI agent; or (e) your use of third-party API keys and services through the Service.

Lobstack Indemnification: Lobstack will indemnify, defend, and hold harmless Customer from and against any third-party claims that the Service (as provided by Lobstack and used in accordance with these Terms and the Documentation) infringes any third party's intellectual property rights. If the Service is found to infringe, Lobstack will, at its option: (a) modify the Service to be non-infringing; (b) procure the right for Customer to continue use; or (c) terminate the affected subscription and provide a pro-rata refund of prepaid fees.

Conditions: Indemnification obligations are conditioned upon the indemnified party: (a) providing prompt written notice of the claim; (b) granting sole control of the defense and settlement; and (c) providing reasonable cooperation at the indemnifying party's expense. Lobstack's indemnification does not apply to claims arising from: Customer modifications to the Service, combination with non-Lobstack products, or use beyond the scope of the Documentation.

20. Export Controls & Sanctions Compliance

The Service may be subject to export control and sanctions laws, including the U.S. Export Administration Regulations (EAR) and programs administered by the Office of Foreign Assets Control (OFAC). You represent and warrant that:

• You will comply with all applicable export control and sanctions laws
• You will not use the Service in any country subject to a U.S. trade embargo
• You are not listed on any U.S. government restricted party list
• You will not use the Service for any end-use prohibited by applicable export control laws

21. Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to: natural disasters, pandemics, epidemics, war, terrorism, riots, government actions or orders, power or internet failures, third-party infrastructure provider failures, labor disputes, or cyberattacks.

The affected party shall: (a) provide prompt notice to the other party describing the force majeure event; (b) use commercially reasonable efforts to mitigate the impact; and (c) resume performance as soon as reasonably practicable. If a force majeure event continues for more than sixty (60) consecutive days, either party may terminate the affected services upon written notice without liability.

22. Termination

Termination for Convenience: Either party may terminate these Terms at any time by providing written notice. Customer may cancel their subscription through the dashboard or by contacting us at hello@lobstack.ai. Termination for convenience by Customer is subject to any minimum term commitments in an applicable Order Form.

Termination for Cause: Either party may terminate these Terms immediately upon written notice if the other party: (a) materially breaches these Terms and fails to cure such breach within thirty (30) days of written notice; or (b) becomes subject to insolvency, bankruptcy, receivership, or similar proceedings.

Suspension for Non-Payment: Lobstack may suspend access to the Service if payment is overdue by more than fifteen (15) days. If payment remains unresolved for more than thirty (30) days, Lobstack may terminate the subscription.

Effect of Termination: Upon termination, your right to access the Service will cease, your AI agent and dedicated server will be deprovisioned, and the provisions of Section 23 (Data Transition) will apply.

23. Data Transition & Post-Termination

Upon termination or expiration of these Terms:

• Data Export: Customer has thirty (30) days following the effective date of termination to request an export of Customer Data in a standard format (JSON/CSV). Lobstack will provide reasonable assistance during this transition period.
• Data Deletion: After the 30-day transition period, Customer Data will be permanently deleted from Lobstack's systems, including production databases and active backups. Archived backups will be purged within ninety (90) days. Deletion may be delayed where retention is required by applicable law.
• Accrued Obligations: Any payment obligations that accrued prior to termination remain enforceable.
• Survival: The following sections survive termination: Section 2 (Definitions), Section 13 (Intellectual Property), Section 14 (Confidentiality), Section 17 (Limitation of Liability), Section 19 (Indemnification), Section 25 (Governing Law), and this Section 23.

24. Assignment

Neither party may assign these Terms without the prior written consent of the other party, except that either party may assign these Terms without consent in connection with: (a) a merger, acquisition, or sale of substantially all of its assets; or (b) a transfer to an affiliate under common control. Any attempted assignment in violation of this section is void. These Terms bind and inure to the benefit of the parties and their respective successors and permitted assigns.

25. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, with the arbitration taking place in Delaware.

You agree that any claims shall be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

26. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

27. Entire Agreement & Order of Precedence

These Terms, together with the Privacy Policy, the DPA (where applicable), any executed Order Forms, and any applicable MSA, constitute the entire agreement between you and Lobstack regarding the Service and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter.

In the event of a conflict between documents, the order of precedence is: (1) Order Form; (2) Data Processing Addendum; (3) Master Services Agreement; (4) these Terms of Use; (5) Privacy Policy; (6) Documentation.

Any pre-printed terms on purchase orders, vendor onboarding forms, or other business forms are hereby rejected and shall have no force or effect. Amendments to these Terms must be in writing and signed by authorized representatives of both parties (or, for non-enterprise customers, by Lobstack posting updated Terms with notice as described in Section 1).

28. Contact Us

If you have any questions about these Terms, please contact us at: