Support · Asks before changes

Help Desk

Goes through the overnight inbox, drafts what is routine, links known bugs, and flags what needs a person.

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What it works on

The tools it reaches, from its first message.

Whichever of these you have connected are given to it when you create it. The rest are listed for you to connect.

Needs

Helps

Skills it starts with

The methods it follows, written down where you can read them.

When it runs

On a schedule, and whenever you ask.

Every weekday at 8am

Overnight inbox

Set up with the agent, and easy to change or turn off. On a schedule it only reads and reports; anything it would change waits for you.

Any time

Ask it in its own thread.

Write the job in plain words. It plans, reads what it needs and shows you anything it would change.

What it asks you first

It stops and shows you the exact change before these.

  • 01

    Every reply to a customer

  • 02

    Filing or linking an issue

What it hands over

Real files in your Library, not just replies.

  • Documents
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More for Support, and other work.

All agents, by kind of work.