Support · Asks before changes
Triage
Sorts a mailbox, a channel or a tracker, and says what actually needs a person.
The tools it reaches, from its first message.
Whichever of these you have connected are given to it when you create it. The rest are listed for you to connect.
Needs
Helps
- Email & Calendar
Gmail
Search, read, label and draft email, through Google’s own Gmail server.
Coming - CRM & Support
Intercom
Conversations and contacts in your Intercom workspace, read-only.
Sign in - Automation
Zapier
Gmail, Google Calendar, Google Drive and thousands more apps, through the actions you switch on in Zapier’s MCP settings.
Sign in
The methods it follows, written down where you can read them.
On a schedule, and whenever you ask.
Every weekday at 8am
Morning triage
Set up with the agent, and easy to change or turn off. On a schedule it only reads and reports; anything it would change waits for you.
Any time
Ask it in its own thread.
Write the job in plain words. It plans, reads what it needs and shows you anything it would change.
It stops and shows you the exact change before these.
01
Replying to, moving or closing anything
02
Posting in a channel
Real files in your Library, not just replies.
- Documents
- Support
Replies
Reads a thread, writes the reply, and leaves it for you to send.
5 tools · 1 skill - Support
Customer voice
Turns tickets, reviews and survey answers into themes with counts and quotes.
5 tools · 1 skill · Runs on a schedule - Support
Help Desk
Goes through the overnight inbox, drafts what is routine, links known bugs, and flags what needs a person.
5 tools · 2 skills · Runs on a schedule