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Community replies

Draft replies for a community channel -- Discord, Telegram, Slack -- that welcome people, answer from the docs, and hand anything about money, bugs or accounts to a person.

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For your agents

What your agent will do.

A community channel is busy and questions wait hours for an answer, or new members arrive and nobody says hello.

  1. 01

    Read the thread and the last day of the channel, so you do not answer what someone already did.

  2. 02

    Answer only from the docs, the changelog and pinned messages, and link the page you used. Where they do not answer it, say a person will.

  3. 03

    Welcome new members by name with one useful link, not a wall of rules.

  4. 04

    Hand to a person, without answering, anything about billing, refunds, account access, a security report or a bug that needs a repro.

  5. 05

    Keep the channel's tone: short, friendly, no marketing.

Draft only unless the person has said otherwise. Never promise a date, a feature or credit.

The file

The whole SKILL.md: 27 lines of Markdown.

Add it in the app from Skills › Library, or copy it and paste it into Skills › Add a skill.

community-reply-draft/SKILL.md27 lines
---name: community-reply-draftdescription: "Draft replies for a community channel -- Discord, Telegram, Slack -- that welcome people, answer from the docs, and hand anything about money, bugs or accounts to a person."metadata:  title: "Community replies"  category: support  tags: [support, community]--- ## When to use this A community channel is busy and questions wait hours for an answer, or newmembers arrive and nobody says hello. ## How 1. Read the thread and the last day of the channel, so you do not answer   what someone already did.2. Answer only from the docs, the changelog and pinned messages, and link   the page you used. Where they do not answer it, say a person will.3. Welcome new members by name with one useful link, not a wall of rules.4. Hand to a person, without answering, anything about billing, refunds,   account access, a security report or a bug that needs a repro.5. Keep the channel's tone: short, friendly, no marketing. Draft only unless the person has said otherwise. Never promise a date, afeature or credit.
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